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Shipping & Returns

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Koils by Nature has established new shipping rates, delivery schedules, and faster delivery service to enhance your overall shopping experience.

 

New Shipping Rates & ShipDays
Due to USPS Recent Postage Increase We've Adjusted Our Shipping Costs
$3.00 Flat Rate Shipping for all orders $8.00 - $13.99
$7.00 Flat Rate Shipping for all orders $14.00 - $40.00
$9.00 Flat Rate Shipping for all orders $40.01 - 74.99

Free Shipping for ALL orders $75 & Over
Ship Days: 
Orders will ship out on
Tuesdays & Thursdays
Free Shipping for all orders $75 and above.
*For Domestic (
Continental United States) ONLY*
International Rates apply according to country.

 

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Order Processing Time

Please allow 3-5 business days to process your order. If your order is placed after business hours or on a holiday, the processing time starts the next business day. 
 
Business Days & Hours
Hours of Operation
Mon - Fri - 9:00 am - 5:00 pm (EST)

**Closed All Federal Holidays**

US Postal Service must be used when shipping to P.O. Boxes and APOs/FPOs.

Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.

 

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Cancellation Policy
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot cancel an order if it's still in the 3-5 business day processing window.
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Return Policy
Due to the hand crafted nature of our products; All Sales Are Final! We are committed to our customer's satisfaction with our products.  
Please email customer.service@koilsbynature.com or call 1-866-597-1115.
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Shipping Damages
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will
be happy to assist you.
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Lost/Stolen Packages
We are not responisble for lost or stolen packages, if the USPS or tracking indicates the package was deleivered, we will not reship orders that have been lost or stolen.  
Please contact your mail carrier. 
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Restricted Items
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an onboard fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items you must choose Standard Delivery for your order.

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Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Koils by Nature Customer Service: 866-597-1115 ext 2 between the hours of 9:00 a.m. and 5:00 p.m; or send an email including your Order # to info@koilsbynature.com; Monday through Friday. Our customer service representatives will be happy to assist you.

 



 



 

 

 

 

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